1. Scope
This Refund & Returns Policy applies to purchases of products or services made via our website “https://barbiturates.org/”. These may include digital downloads, subscriptions, online courses, informational e-publications, or other digital goods. By purchasing from us you agree to this Policy.

2. Returns of Digital Products
Because the products we offer are delivered instantly and electronically, once a purchase is completed and access is granted, returns are not generally accepted. We therefore do not offer a standard “return” of digital goods the way physical goods are returned.

3. Eligibility for Refund
We do, however, recognise that there may be rare situations where a refund is reasonable. You may request a refund within 30 days of purchase if:

• The product is defective, corrupt, or fails to download/operate in the manner described; or
• We have failed to provide access or deliver the service as promised.

If your request meets these conditions, we will evaluate and if approved, we will issue a refund to the original payment method. We will notify you of our decision within a reasonable timeframe (usually within 5 business days).

4. Exclusions
Refunds will not be granted if:

• You simply changed your mind after accessing or downloading the product;
• You fail to follow the instructions or usage conditions for the product;
• The issue is due to incompatibility with your particular device or environment, unless we specifically guaranteed compatibility;
• You have already substantially used or consumed the service or product (e.g., completed most of a course).

5. How to Submit a Request
To request a refund, please contact us at [Insert Contact Email] with the subject line “Refund Request – [Order Number]”. In your message include:

• Your name;
• Order number or purchase reference;
• Date of purchase;
• Product/service name;
• Reason for refund request and description of the issue.
  We’ll review your request and respond by email with our decision and any next-steps (for example, returning access rights or deactivating account access).

6. Processing Refunds
If your refund request is approved, we will process the refund using the same payment method you used for purchase (or another mutually agreed method) within 10 business days. Please note that it may take additional time for your bank or payment provider to reflect the refund.

7. Changes to This Policy
We may update this Refund & Returns Policy from time to time. The current version will always be posted on our website, and the “Effective Date” at the top will reflect the last revision. Your continued use of the site after the change constitutes acceptance of the revised policy.

8. Contact Us
If you have any questions about this Policy, or about a specific refund request, please contact us at [support@barbiturates.org].